Privacy Policy

1. Introduction

Answer'd LLC ("Answer'd," "we," "us," or "our") operates answerdai.com and provides AI-powered client intake automation services for law firms. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our services, including our AI intake assistant Ella.

By using our services, you agree to the collection and use of information in accordance with this policy.

Important Notice: Ella is an AI assistant and does not provide legal advice. Answer'd LLC is not a law firm. No attorney-client relationship is formed between Answer'd and any end user through the use of our services.

2. Google API Limited Use Disclosure

3. Information We Collect

Information from Law Firm Clients:

When law firms sign up for Answer'd, we collect business information including firm name, attorney name, email address, phone number, website URL, practice areas, and calendar integration details.

Information from End Users (Legal Intake Leads):

When individuals interact with Ella on a law firm's website, we collect information they voluntarily provide during the intake conversation, including name, phone number, email address, and details about their legal matter. Phone numbers are collected with explicit SMS consent as described in Section 7 below.

Calendar Data:

When attorneys connect their Google Calendar or Microsoft Outlook calendar to Answer'd, we access and store OAuth tokens to enable consultation booking on their behalf. We access only the minimum calendar permissions necessary to book appointments. We do not read, store, or share existing calendar events. Calendar access can be revoked at any time through your Google or Microsoft account settings.

Automatically Collected Information:

We may collect usage data, device information, and analytics to improve our service.

4. How We Use Information

We use collected information to provide and improve our services, facilitate consultation bookings, send automated follow-up communications, generate booking reports for attorneys, and comply with legal obligations.

We do not sell personal information to third parties. We do not use conversation data to train public AI models.

5. Data Storage

All data collected through Answer'd is stored securely using Supabase, a trusted cloud database provider. Data is encrypted in transit and at rest. Our database infrastructure is hosted in the United States and complies with industry security standards.

Conversation transcripts, lead information, and booking records are stored in our secure database and are accessible only to the law firm associated with that intake. We implement strict access controls to ensure data is never accessible across firms.

6. AI Processing

Ella's conversations are powered by OpenAI's GPT-4o language model. When a lead interacts with Ella, their messages are sent to OpenAI's API for processing to generate Ella's responses. OpenAI processes this data in accordance with their API data usage policies. As an API customer, we have opted out of OpenAI using our data for model training.

For more information on OpenAI's data practices, please visit openai.com/privacy.

7. SMS Communications and Consent

Answer'd sends SMS messages to leads who provide their phone number during the intake process. These messages include consultation booking confirmations and appointment reminders.

By providing your phone number to Ella during an intake conversation, you agree to receive SMS appointment confirmations and reminders from the law firm using Answer'd. Message and data rates may apply. You may opt out at any time by replying STOP to any SMS message. After opting out, you will receive one confirmation message and no further SMS messages will be sent.

SMS communications are sent through Twilio, a trusted communications platform. Twilio processes phone numbers in accordance with their privacy policy available at twilio.com/legal/privacy.

8. Email Communications

Answer'd sends automated emails to leads confirming their consultation bookings and to attorneys delivering lead reports after every booking. Email communications are sent through Resend, a trusted email delivery platform. Resend processes email addresses in accordance with their privacy policy.

9. Google Calendar and Microsoft Outlook Integration

Answer'd integrates with Google Calendar and Microsoft Outlook to enable attorneys to receive consultation bookings directly on their calendars. When an attorney connects their calendar:

For Google Calendar: We use Google OAuth 2.0 to request access to your calendar with the minimum permissions necessary to create booking events. We store your access token and refresh token securely in our database. We do not read existing calendar events or share your calendar data with any third party.

For Microsoft Outlook: We use Microsoft OAuth 2.0 to request calendar access with the minimum permissions necessary to create booking events. We store your access token and refresh token securely. We do not read existing calendar events or share your calendar data with any third party.

You may disconnect your calendar at any time by revoking access through your Google account settings at myaccount.google.com/permissions or your Microsoft account settings at account.microsoft.com/privacy.

10. Third-Party Services

To provide our services, we integrate with the following trusted third-party platforms:

• OpenAI — AI conversation processing (openai.com/privacy)
• Supabase — Secure data storage (supabase.com/privacy)
• Google Calendar — Calendar integration (policies.google.com/privacy)
• Microsoft Outlook — Calendar integration (privacy.microsoft.com)
• Calendly — Calendar scheduling (calendly.com/privacy)
• Twilio — SMS communications (twilio.com/legal/privacy)
• Resend — Email delivery (resend.com/legal/privacy-policy)
• Stripe — Payment processing (stripe.com/privacy)

Each of these services has their own privacy policies governing their data practices.

11. Attorney-Client Privilege

Answer'd is designed with legal ethics in mind. Ella identifies herself as an AI assistant at all times and does not provide legal advice. Conversations facilitated through Ella may be subject to attorney-client privilege protections depending on jurisdiction. We follow best practices aligned with ABA Formal Opinion 512 regarding AI use in legal intake.

12. Data Security

We implement enterprise-grade encryption for all data in transit and at rest. Access to data is strictly controlled and limited to authorized personnel only. We follow industry best practices to protect against unauthorized access, disclosure, alteration, or destruction of your information.

13. Data Retention

Law firm clients control how long their intake data is retained. We retain data for as long as necessary to provide our services and comply with legal obligations. Upon account cancellation, we will delete or anonymize your data within 30 days upon request.

14. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at danyal@answerdai.com. We will respond to all requests within 30 days.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or by posting a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

16. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: